We deeply value feedback from our customers, and we strive to respond to every review on the platform it was posted. When we make a mistake, we aim to demonstrate our ability to rectify it, rather than requesting the removal of the review. We firmly believe in the power of transparency and learning from our experiences.

Google My Business Reviews

Google My Business (GMB) is a free-to-use platform to help find local businesses in search engine results and to provide accurate and up-to-date information.

Reviews left here help businesses like ours get listed in higher positions within the Search Engine Results.

Trustpilot Reviews

Trustpilot is an independent business that allows people to leave reviews about a business. Reviews are stored in a meta-format that allows other services, like comparison engines, to access them.

Trustpilot's premium service has come under scrutiny because it allows businesses to remove reviews that they are not happy with and skew ratings if they are paying subscribers.

We don't Subscribe!

Facebook Reviews

Facebook (aka Meta; the company we all love to hate!) also has a free-to-use review service. They currently don't charge for it, but there are plans to monetize the service, beyond what they currently do.

It's simple and effective, but use with caution as Meta are known to sell your data to the highest bidder.

By sharing your experiences, you help us continue to refine our artisan leather products and deliver the best service possible. We look forward to hearing your thoughts about The Leather Satchel Co.