FREQUENTLY ASKED QUESTIONS
ask questions and get answers.
How long will it take to receive my item?
“Good things come to those who wait” ~ An Olde English Proverb
Once you have placed your order then a request will be sent to our workshops to start crafting your item. The workshop will first check to see if they have one already made. If it’s one of our best sellers we may have crafted a couple in anticipation of your order.
If we do have one ready-made that matches your needs, or can be customised easily to match your needs then we usually dispatch those items within 24-48 working hours, but it can be marginally longer if the weekend is involved in the process.
If we need to make your item from fresh then we’d recommend allowing 3-4 weeks depending upon the customisations you have chosen.
You have the option to expedite your order (using our express service) if you need your item for special event or occasion. You may want to contact our team before ordering to ensure we meet your expectations. We reserve the right to add a small admin charge to your order for using our express service, the service usually costs no more than around £15 and is often free if we feel we can achieve the schedule without disrupting our usual production schedule. If you’re expecting to have a bag made especially for you in under 5-days then you can usually expect to pay significantly more for the service.
If you have opted for something completely bespoke that we have never made before then we recommend allowing around 6-8-weeks for the crafting process – sometimes even longer – depending upon how unusual your request is. Our Express Service is not available for completely bespoke orders.
Once it’s dispatched then you should receive it quickly as we use express couriers.
- UK orders can expect your delivery the next working day.
- For Central Europe or the United States then it’s usual for deliveries to arrive in just 3-5 days.
- For standard shipping, and if you’re based in Eastern Europe or Asia then you can expect to wait around 2-weeks, or 3-5 days for express shipping but this can also depend heavily on your countries customs department.
- For far-off lands, like Russia, South America and Australasia then expect to wait up-to 28-days using our standard shipping, but if you opt to pay extra for express, then shipments then only usually take around 5-7 days for delivery.
Everything is handled very efficiently with your ease in mind.
Do all products qualify for the 5-year Craftsmanship Guarantee?
Many other companies flatteringly aspire to our standards of craftsmanship but if you conduct some independent research you will discover that it is only our British Leather Satchels that are hand-crafted to a standard of excellence which can warrant an extended 5-year craftsmanship guarantee.
Some people will attempt to save a few pennies by purchasing a budget replica, but in the long-term, they’ll soon discover that it’s our satchels that are better value; Simply because they are guaranteed for 5-years and with a little care they will last you a lifetime.
Some of our products may have a less durable finish than others, like our Limited Edition “50-Year Old Gold” and Special Edition Prints, but we do warn people that these finishes need a little more care. The underlying leather under these finishes will be as tough as normal, so as the years pass they will just age a little quicker, but the overall product will maintain it’s integrity and hold together.
Can you send me samples of your leathers?
Sure, we can!
Some time a detailed photo is just enough right? We got you covered!
If what you need is to get your hands on some leather, to see, touch and smell then you are in the right form. We know you are not just searching for a colour, but for “The One”! That process can not be rushed and it needs to be done right.
My bag is too big / too small, would it be possible to exchange it?
We understand that from time to time you may wish to return a product to us. This may be due to an dislike of the colour, needing a different size or it could simply be an unwanted gift. You will be happy to know that we have a standard 28-day returns policy to enable you to return products to us in appropriate circumstances.
By law, if goods are customised we don’t have to accept returns, but you’re our customer and we care, so we treat each issue with individual attention, so please contact us if your bag is a “custom or bespoke made” and we’ll see what we can do for you…. sometimes we simply apply a charge for returning a bag that has been customised with your own name or monogram, to enable us to make the alterations to the bag so that it can sold as a reduced price item in our physical store.
Does the colour of the leather transfer onto clothes?
All our chrome-tanned (Classics, Spickles, Moderns, Neons), patent and metallic leathers are rub-tested for colour transfer to a very high standard for colour-fastness and have a 99.98% colour fastness rating.
Our premiums, cordovans and bridals are tanned differently and are rated differently. With natural materials (as opposed to plastics and polymers) it’s impossible to get a 100% colour-fastness rating, so within the leather industry, it’s generally consider anything above 99% has a very good colour fastness.
The problem is that the pigment can’t be added directly when the material is produced, the dyes are added afterwards.
Our premium leathers are part vegetable and aniline tan, so if the material gets very wet and is rubbed continuously onto a high friction material (like heavy-weight denim, coarse cotton or canvas) then you may see a little colour transfer. This occurs because the water is helping the dye to move about – but the flip side to this is that any dye that may transfer to your clothes (in unusual circumstances) will also wash out.
If colour fastness is a strong issue then we’d recommend choosing leathers that are from our Classic, Modern, Neon, Patent or Metallic ranges.
Where do you source your raw materials from?
We strongly believe in local. it’s friendlier for our planet if we endeavour to source all our raw materials as locally as possible and put the items together centrally.
So, most of our raw materials are locally-made; For example, the majority of our hardware is made by a saddlery company in Knutsford, England; Our buckles come from a specialist make in South Yorkshire, the rivets from just outside Manchester.
Our specialist leathers are produced by either British Tanneries, Italian or Dutch tanneries. We do source some ‘bespoke’ leathers from outside the EU (such as Horween Cordovan) but only if the tannery has a proven track record for its care of the environment and the welfare of the stock animals used for the supply of rawhides.
For packaging; we design our own in the most eco-friendly manner we can that ensures your items arrive in perfect condition and we get local Liverpool based business to manufacture for us. Nearly all our packing is 100% recycled and 100% recyclable – the only reason we can’t say ALL our packaging is 100% recyclable, is because a small number of clients use a different supply chain that requires goods to be packed differently to our own standards.
Even the fabrics we use on our dustbags are “Made in the UK”; woven by Sam Weller in Huddersfield, and the ropes used for the tie-string is made by the UK’s very last rope maker; James Lever of Bolton.
What countries do you ship to?
More than you can imagine!
After more than 50-years doing what we have uniquely done, we have created a lot of trust and confidence from customers in over 100 countries. We are always looking at the best ways to get products to our customers. All our larger consignments are either tracked or signed for to ensure they don’t get lost in transit. Below you will see how shipping around the world works.
Are the bags lined?
Never, we don’t want to cover up or hide the beautiful leathers we use.
Have you ever stopped to wonder why a huge amount of bags rely on and use lining? The answer is pretty simple, more often than not it is due to the poor quality of leather/material they’ve used to make the bag.
The industry has been so driven by price margins that it’s almost become standard practice to hide the poor finishing on the reverse of the leather with a lining. Sometimes they won’t even be trying to hide the “fluffy” back of a poor quality leather, instead, they’ll be trying to hide the mesh of fabric under a PU finish (that they’re trying to trick you into thinking is real leather because it looks almost exactly the same as leather.)
We use premium quality genuine leathers and the finest full grain leather the world has to offer, which means we have nothing to hide, on the contrary, we have a lot to show!
To learn about ways to customise your bag and make it your own, check out our customisation guide.