Our Craftsmanship Guarantee

Many other satchel manufacturers boast of high standards of craftsmanship but with a little bit of independent research, you can find out for yourself that only our British Leather Satchels can warrant a 5-year extended guarantee based on the higher quality of craftsmanship we adhere to.

Everyone likes to save a few cents here and there and as a result, some people would opt for a budget replica over a higher-quality leather satchel. But in the long term, they will realize that our satchels provide the best value for money. Our high-quality standards of craftsmanship together with the extended 5-year guarantee and with a little care on your part our satchels will last you a lifetime.

Please note: The extended 5-year craftsmanship guarantee is intended to cover only the “craftsmanship” failures on our leather satchels. Here are a few examples of problems covered by our craftsmanship guarantee.

Some examples of issues covered by our guarantee

  • The metal hardware on the satchel could break due to fractured iron casting.
  • Faulty thread tension on the lock stitches could cause the stitching to come undone.
  • Rivets used on the satchel could break and the gusset could come apart.
  • Due to a natural flay mark on the underside of the shoulder strap, it could snap.

If your satchel has any of the above issues or something similar you can send it back to our workshop and we will fix or replace it for you. We make sure that all repairs are done to the best quality possible at no additional cost to yourself to assure that the same problem does not occur twice.

In our guarantee process, we follow a return-to-base (RTB) policy. However, if you are based in the US, we can send you a pre-paid address label upon request. If the repair is covered by our craftsmanship guarantee then we will pay return postage fees - even internationally.

While most issues are covered by our craftsmanship guarantee, it is important to understand that it does not cover natural wear-and-tear or neglect. As leather is a natural product it is common to see wear as you use it. The leather will incur a patina over time. It is very similar to the wear you will find on your leather jacket or your leather sofa. If aged leather is not something you are happy with then you can extend the pristine condition of your satchel by using leather-care products.

You can contact our team to find out the best leather-care products for your specific leather. Also, don’t forget to read through our leather guide to get some valuable insight into proper leather care.

Some examples of issues not covered by our guarantee

  • Growth of mold on the leather due to high humidity.
  • A hungry dog chewing on the leather.*
  • Marks or scratches on the satchel due to usage.
    Losing your satchel on the subway.*
  • The pigment cracking on the point of high stress such as the buckles and fasteners.

*Believe it or not, these are real-world examples of how some people have tried to use our craftsmanship guarantee unsuccessfully.

We ask a simple question to understand if a satchel in question is covered by our craftsmanship guarantee. That is, “Can the satchel still be used for its purpose of carrying things in it?” It can’t if the fastener is broken or the gusset is open due to bad stitching.

Don’t worry if your satchel isn’t covered by our craftsmanship guarantee because we still offer lifetime repair service at a very reasonable price. If you need your satchel repaired then simply contact our team.

Complete the registration form below to qualify for our 5-year craftsmanship guarantee.

To complete the registration form, you will require or order reference number as proof of purchase. If you have received the satchel as a gift, then you will have the option to enter the information of the person who gifted you the satchel, in order for us to find your item in our system.

This form will allow you to upgrade the standard manufacturers guarantee to our 5-year craftsmanship guarantee. Please keep in mind that the registration needs to be completed within 30 days of you receiving the satchel.

BACK TO TOP