OUR CRAFTSMANSHIP GUARANTEE

WHAT'S A CRAFTSMANSHIP GUARANTEE?

Many businesses boast about their guarantee; however, if you do a little market research, you will soon find they often fall short, involve hidden costs, and frequently turn out to be more trouble than they’re worth.

Saving a pretty penny here and there may feel good in the short term when opting for a lower-quality replica of one of our genuine items, but when you think long term, you’ll see that our goods offer the best value for money. Not only are our products meticulously hand-crafted, but when combined with our exclusive 5-year Craftsmanship Guarantee, and a little care and upkeep on your part, you’ll find that our leathergoods can last a lifetime.

Only our small family business offers a 5-year Craftsmanship Guarantee, built on the foundation of the high-quality genuine leathers we select, along with the hardware components we choose and expert craftsmanship used to create our beautiful handcrafted leather goods.

100s and 100s of 5-Star Reviews

Our Craftsmanship Guarantee covers all failures in craftsmanship.

If you experience any problems or issues with an item we’ve made, we are here to ensure your satisfaction.

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Winners of Multiple Customer Service Awards

Winners of Multiple Manufacturing Awards

Small Family Business Established in 1996

WHAT'S IS COVERED

Broken Hardware: Includes fractured buckles, clasps, or other metal components caused by manufacturing defects.

Faulty Stitching: Covers stitching coming undone due to poor thread tension or defective sewing.

Damaged Rivets: Includes rivets breaking and causing structural issues, such as gussets opening.

Strap Defects: Snapping or failure of straps caused by material flaws or production errors.

If your Leather Satchel bag has any of the issues mentioned above or something similar, the first step is to contact us using the Guarantee Claim form. Please note that if the bag was not purchased directly from us, you will need to provide proof of the purchase date.

Bags Less Than a Year Old: If your bag is under a year old, we will do our best to arrange a local drop-off point for repair or, when available , send you a repair kit to minimise expenses.
Bags Over a Year Old: For bags older than a year, our policy is return-to-base (RTB). However, we will work with you to find the most cost-effective way to fix your bag, which may include providing a repair kit or alternative solutions.

Once the repair is completed, we will ensure it meets the highest standards to prevent the issue from recurring. If we are unable to repair the bag, we will replace it with a brand-new one.

WHAT IS NOT COVERED

Normal Wear and Tear: Scuffs, scratches, and natural ageing of leather over time.

Neglect or Improper Care: Damage from exposure, mould, or failure to follow care guidelines (e.g. Surface cracking over time.)

Pet or External Damage: Bites, chewing, or other damage caused by pets, animals, or external forces.

Loss, Theft, or Alterations: Lost or stolen bags and damage caused by unauthorised modifications or repairs.

To determine if your leather bag is covered by our craftsmanship guarantee, ask yourself the question: “Can the satchel still reasonably be used for its original purpose?”

For example, a leather bag is not usable if the fastener is broken, the gusset opens up due to faulty stitching, or if it has a broken strap or similar issue.

Conversely, a leather bag is still usable if one stitch length is a millimetre longer than another, if a stitch is slightly out of line, or if there’s a barely noticeable mark on the bag in an area that isn’t immediately obvious when it’s being used.

If you are still unsure but feel unhappy or dissatisfied with something, please don’t hesitate to use the Guarantee Claim form to tell us about your problem. Hopefully, we can help you out, and at the very least, we’ll be able to offer some advice.

A LIFETIME REPAIR SERVICE

Don’t worry if your item isn’t covered by our craftsmanship guarantee. We offer a lifetime repair service for all our products at a very reasonable price. If anything needs repairing, simply contact our team, and we’ll be happy to help.

CRAFTSMANSHIP GUARANTEE CLAIM FORM

YOUR DETAILS

WHERE DID YOU OBTAIN YOUR ITEM?

DO YOU STILL NEED HELP?

If you didn’t find the answer you’re looking for or need something clarified, just contact us. Our team is always happy to help, and more often than not, someone is available on live chat, ready and waiting to assist you!

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