No Products in the Cart
HANDCRAFTED CUSTOM LEATHERGOODS • MADE FOR YOU IN LIVERPOOL, ENGLAND • SINCE 1966
Over the last 50 years, our family business has grown to have customers from all around the world. We have worked diligently to ensure we have earned the trust and confidence of our international customers and we now regularly deliver to over 50 countries worldwide.
We are continuously improving our service and discovering more efficient methods to deliver our products to our clients in the most convenient way possible.
Typically a standard order will be ready for dispatch within 14 days of the order being placed.
Once your order has been quality checked and marked for dispatch you will be notified via email and / or text message.
All shipments are insured and protected against loss and / or damage.
If on the rare occasion you encounter any issues with delivery just contact us.
Includes a FREE Door-to-Door delivery.
Includes all Customs Duty & Import Taxes.
Large Items (Bags, etc.) shipped with DHL Express.
DHL Express is an international shipping service that provides fully detailed consignment tracking after being collected from our workshop. The service is fully insured against damage or loss. Typically it takes between 3-7 working days for items to arrive once they have been dispatched. The particular service we subscribe to is fully Carbon-Neutral.
Small Leather Goods (SLGs) shipped with Royal Mail.
Smaller items are dispatched using Royal Mail's International Priority Service. Once items are collected from our workshops by Royal Mail they are then flown to the US and handed over to your local United States Postal Service (USPS) depot. USPS then provides the 'last mile' delivery. Items typically take between 5-10 working days to arrive. We offset the Carbon impact of this delivery service with carbon credits.
Includes a FREE Door-to-Door delivery.
Includes Pre-paid EU Customs Duty & Import Taxes.
We exclusively offer a Customs Charge Guarantee to ensure that you will not incur any costs associated with the importing of your items into your country.
Large Items (Bags, etc.) shipped with DHL Express.
DHL Express is an international shipping service that provides fully detailed consignment tracking after being collected from our workshop. The service is fully insured against damage or loss. Typically it takes between 3-7 working days for items to arrive once they have been dispatched. The particular service we subscribe to is fully Carbon-Neutral.
Small Leather Goods (SLGs) shipped with Royal Mail.
Smaller items are dispatched using Royal Mail's International Priority Service. Once items are collected from our workshops by Royal Mail they are then flown to your EU country and delivered to your local Postal Office (eg. Deutsche Post, La Poste, Post Italiane, PostNL, etc..) Your local post office then provides the 'last mile' delivery to your door. Small items typically take between 5-10 working days to arrive. We offset the Carbon impact of this delivery service with carbon credits.
Below is a list of the countries we currently deliver to regularly. All countries in Europe have FREE door-to-door delivery included, but, if your delivery area is not the US, or a member of the European Union (EU) then you have to pay an import tax (VAT) on the goods as they enter your country. All other countries listed below will need to pay both shipping and import costs.
Typically the import fee will be requested by the organization that is executing the 'last mile' delivery. For larger items, this will be likely be requested by DHL, but for small goods, it will be requested by your local post office.
If the import tax (VAT) is not paid in due time then the goods will be returned to us in the United Kingdom. If this occurs, then we will contact you when the consignment arrives back at our workshops to re-arrange delivery. Please note that additional postage charges will be incurred if you allow this to happen.
Switzerland
Norway
Liechtenstein
Monaco
San Marino
Vatican City
FREE Door-to-Door Delivery
If you need something quicker, for a specific date like a birthday or an anniversary, then our expedited service is designed for you.
This service may on occasion have a small cost associated with it. The cost is relative to the speed of delivery and complexity of the order.
You won't incur any additional charges once you have made us aware of your required date and we determine that we can produce your items without any noticeable disruption to our planned work schedule.
We also cap the maximum cost for the service at 25% of the item cost, excluding any shipping fee's.
For example; If you need a festival satchel to arrive at your home in 7-days time, and we determine that we can easily accomplish this without disrupting our planned workflow, then you won't incur any additional charge.
On the other hand, if you request a 16.5" Briefcase Satchel with internal and external slip pockets, double front pockets, brass hardware in a custom colourway using 12 different leathers and you need it in just 3-days; then one of our makers would need to work out-of-hours to ensure the task is completed in time.
This type of service is unusual and would likely add an additional 25% to the cost of the bag itself.
To use our expedited service, simply contact us. Please include the word "Urgent" in your message, as this will trigger a special alert that will get someone to deal with your enquiry ASAP.
If you have already placed your order and are now informing us that you require it quicker, or for a specific date, then please include your order reference. Order references usually start with two-letters and then 8 digits, (eg. WW12345678)
We'll inform you if your service is likely to incur any costs before applying the service to your order. Please reply to our correspondence as quickly as possible to avoid any potential delays.
HOW TO USE OUR EXPEDITED SERVICE...
Simply contact us or send an email to: team@leathersatchel.com
DO Include the word urgent, as this will send a special alert to us.
DO include your order reference, if you have one.
DO tell us the date you require the item to arrive by.
If you couldn't find an answer you are looking for on this page or simply want something clarifying, then just contact us one of our team will be more than happy to help you.
Since the United Kingdom (UK) left the European Union in 2020 (a process commonly referred to as Brexit) on rare occasions your local post office or customs bureau may not be fully familiar with the process of importing our specific type of items into your country.
An agreed system exists for importing British Made goods (of Proven UK origin) into the European Union. This system collates all the export-import information, where items were manufactured, consignment details, harmonized commodity codes, and all such details. Some local officers are still unfamiliar with the process and special agreements. Which may occasionally result in them applying customs duty and/or import taxes and VAT to your consignment.
If you are presented with an invoice for a customs charge before your item arrives. Please do not be alarmed and simply follow the steps below:
Any direct costs you may incur for the import of our goods (excluding the few minutes of time required to make payment, etc.) will be paid on your behalf or refunded to the payment method you selected to pay for your consignment. That's all you have to do - it's really simple!
Firstly, there's nothing more for you to do.
Next, we'll either pay the customs/tax bill on your behalf OR if you've already paid the bill then we will refund your costs. The payment will be returned to the payment method you have chosen to originally pay for your items.
After that, we then contact the customs office responsible for applying the charges. We inform them of the problem, and that the associated charges were prepaid using the IOSS (International One-Stop Shop) before the consignment was dispatched.
They will ask us to prove a double payment. We then prove the required fees have been paid (by using the details supplied by you and our pre-paid IOSS payment) to demonstrate that these duties have been paid twice.
Once an agreement is reached, (usually after a few confirmation emails) then a credit will assigned to our IOSS account at the end of month.
This may seem like a lot of trouble for us, but it occurs very infrequently. Part of our company's values is to ensure that you (our client) has a frictionless experience possible when shopping with us.
