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Sometimes you do not find the perfect satchel in the first go. We understand it and that is why we offer a standard 28-day return policy for all qualifying orders. You might want to change the color, upgrade to a bigger size, choose a different style or it could just be that it is an unwanted gift. You can follow our 3 step return process to send it back to us.
Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:
Note: When products are purchased during the holiday season as an intended Christmas gift, you have until the 20th of January of the following year to return a product back to us.
Please follow the instructions below carefully to return the product back to us correctly.
Products that have been extensively altered - straps or gusset depths adjusted - and those that have been personalized with embossing may not qualify for a full refund or an exchange. Feel free to contact us if you are unsure of the product you are returning.
When a product is returned correctly following the terms and conditions of our returns policy, we will give you a full refund for the complete price of the product (including/excluding) the original delivery charges and (including/excluding) the cost of shipping the product to us.
When a product is returned without a returns agreement and where you do not have any other legal right to return the product: