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Once you have placed your order, then a request will be sent to our workshops to start crafting your item. The workshop will first check to see if they have one already made. If it’s one of our best sellers, we may have crafted a couple in anticipation of your order.
If we do have one ready-made that matches your needs, or can be customised easily to match your needs, then we usually dispatch those items within 24-48 working hours, but it can be marginally longer if the weekend is involved in the process.
If we need to make your item from fresh, then we’d recommend allowing 3-4 weeks depending upon the customisations you have chosen.
You have the option to expedite your order (using our express service) if you need your item for a special event or occasion. You may want to contact our team before ordering to ensure we meet your expectations. We reserve the right to add a small admin charge to your order for using our express service, the service usually costs no more than around £15 and is often free if we feel we can achieve the schedule without disrupting our usual production schedule. If you’re expecting to have a bag made especially for you in under 5-days, then you can usually expect to pay significantly more for the service.
If you have opted for something completely bespoke that we have never made before then, we recommend allowing around 6-8-weeks for the crafting process – sometimes even longer – depending upon how unusual your request is. Our Express Service is not available for completely bespoke orders.
Once it’s dispatched, then you should receive it quickly as we use express couriers. To United States it’s usual for deliveries to arrive in just 3-5 days.